Watermark on every frame
The order ID, AWB tracking number, date and time are burned into the video itself, so the proof stays with the clip wherever it is shared.
E-commerce Video Management System
The Video Management System (VMS) for E-commerce Sellers.
Record an order-linked packing video for every parcel, stamped with the order ID and AWB. Stop fake returns and win Amazon SAFE-T, Flipkart SPF, Myntra, Meesho and AJIO claims.
₹1 per orderZero setup feesWorks with any standard webcam
2 scansStart and stop every recording
SecondsFind any video by order ID or AWB
₹1Per recorded order, no monthly fee
60 daysSecure cloud storage included
Accepted across all major e-commerce channels and carriers
VMS vs CCTV
CCTV Was Never Built for Order Verification
Searching through continuous room footage takes hours and produces low-resolution clips that marketplaces reject. See how a purpose-built e-commerce VMS transforms dispute resolution.
| Capability | Standard Warehouse CCTV | Shiptape E-commerce VMS |
|---|---|---|
| Video Indexing | Unindexed continuous room footage | Auto-indexed to Order ID and AWB barcode |
| Search and Retrieval | Hours of manual timeline scrubbing | Instant 1-second search by order or tracking number |
| Proof Credibility | Blurry angles, often rejected by marketplaces | Overhead HD with embedded timestamp watermark |
| Dispute Submission | Exporting raw DVR clips, re-compressing | One-click signed share link and watermarked MP4 download |
| Setup and Software | DVR cables, proprietary viewer software, heavy setup | Runs in any web browser, zero software installs |
| Pricing Model | Heavy upfront NVR hardware and maintenance fees | ₹1 per order, prepaid wallet with no monthly lock-in |
Video Indexing
Shiptape VMS
Auto-indexed to Order ID and AWB barcode
Standard CCTV
Unindexed continuous room footage
Search and Retrieval
Shiptape VMS
Instant 1-second search by order or tracking number
Standard CCTV
Hours of manual timeline scrubbing
Proof Credibility
Shiptape VMS
Overhead HD with embedded timestamp watermark
Standard CCTV
Blurry angles, often rejected by marketplaces
Dispute Submission
Shiptape VMS
One-click signed share link and watermarked MP4 download
Standard CCTV
Exporting raw DVR clips, re-compressing
Setup and Software
Shiptape VMS
Runs in any web browser, zero software installs
Standard CCTV
DVR cables, proprietary viewer software, heavy setup
Pricing Model
Shiptape VMS
₹1 per order, prepaid wallet with no monthly lock-in
Standard CCTV
Heavy upfront NVR hardware and maintenance fees
Core Capabilities
Everything You Need to Defend Against False Claims
Designed for busy packing stations, so every order leaves with proof and no extra clicks.
Order ID and AWB Barcode Indexing
Every video recording is automatically linked directly to the order barcode and shipping tracking number. No manual tagging or sorting required.
Tamper-Evident Video Watermarking
Every frame shows the order ID, courier AWB, date and time in your organisation's time zone, burned into the video so the details cannot be separated from the footage.
One-Click Shareable Dispute Links
Generate read-only proof links that marketplace and courier reviewers can open without logging in. Each link stays valid for 7 days.
Instant Search by Order ID or AWB
Search past orders in seconds by order number, AWB or packing date, and see which team member recorded each parcel.
Watermarked MP4 Video Downloads
Download compressed, watermarked HD MP4 files to attach to Amazon SAFE-T, Flipkart SPF, Meesho and courier claim tickets.
Zero Hardware Lock-In
Runs in Google Chrome or Microsoft Edge with any standard USB webcam or overhead camera and a 1D/2D handheld barcode scanner. No DVR, no installs.
Automated Workflow
How the Packing Station Workflow Works
Zero clicks during the packing process. Barcode scanner triggers start and stop recording hands-free.
Step 01
Start trigger
Scan Order Barcode
The packer scans the invoice or picklist barcode. Shiptape reserves the order so it cannot be recorded twice and starts recording immediately.
Step 02
Visual proof
Pack and Seal in Camera View
Products, serial numbers, packaging materials, and tamper-evident security tape are recorded in clear HD directly above the packing table.
Step 03
Stop trigger
Scan Shipping Label AWB
Scanning the courier tracking barcode stops the camera session, binds the shipping label to the order, and finalizes the recording.
Step 04
Instant ready
Auto-Upload and Watermark
The recording uploads securely to the cloud, gets watermarked with all metadata, and is ready for dispute evidence within seconds.
What You Get for Every Order
Proof That Is Ready to Attach to Any Claim
Each recording becomes watermarked evidence you can share as a link or download as a file.
Share link for dispute tickets
Copy a read-only link and paste it into the claim. The marketplace or courier reviewer can watch it without creating an account.
MP4 download for attachments
Download the watermarked HD video as a compressed MP4 file and attach it to claim forms that ask for an upload instead of a link.
Marketplace and Courier Claims
One Packing Video for Every Claim Program
The same order-linked video works as proof across the marketplaces and couriers Indian sellers use.
Amazon SAFE-T claims
Show the right product, quantity and sealed box for the order before it left your warehouse.
Flipkart SPF claims
Attach the packing video for the order ID when a return comes back damaged, used or swapped.
Myntra PPMP and return claims
Prove the item, size and tags that went into the parcel with the AWB visible on screen.
Meesho return claims
Answer wrong product, used product and empty parcel claims with a clear order-linked video.
AJIO packing video requests
Find the packing video for any AJIO order in seconds when you are asked for footage.
Courier damage and loss claims
Share proof of a well-packed, sealed parcel with Delhivery, Shiprocket, Xpressbees and other couriers.
Buying Guide
How to Choose the Best VMS for E-commerce in India
Check these six things before you pick a packing video system, and see how Shiptape handles each one.
01
Order-level tagging
Every video should be linked to its order ID and AWB automatically. Shiptape tags each clip from the two barcode scans.
02
Search by order ID or AWB
You should find any video in seconds. Shiptape searches by order number, tracking number or packing date.
03
Watermark on the video
Proof is stronger when order details are part of the footage. Shiptape stamps order ID, AWB, date and time on every frame.
04
Easy sharing
Claims ask for a link or an attachment. Shiptape gives you both: a read-only link and a watermarked MP4 download.
05
No new hardware
You should not need a DVR or special cameras. Shiptape runs in your browser with a USB webcam and barcode scanner.
06
Clear pricing
Avoid long contracts and per-seat fees. Shiptape is ₹1 per recorded order with no setup fee and no monthly minimum.
Frequently Asked Questions
Questions About E-commerce Video Management Systems
Everything you need to know about setting up, recording, and resolving claims with Shiptape.
What is a video management system (VMS) in e-commerce?
A video management system for e-commerce records a packing video for each order, links it to the order ID and courier AWB, and stores it so you can find and share it as proof. Unlike CCTV, an e-commerce VMS lets you open the exact clip for any order in seconds instead of scrubbing through hours of footage.
Do I need a VMS for my e-commerce business?
If you sell on marketplaces and face fake returns, wrong or used product returns, empty box complaints or courier damage claims, you need order-linked video proof. Marketplaces usually reject claims without a clear packing video, so a VMS pays for itself the first time it saves a rejected claim.
How much does a VMS for e-commerce cost in India?
Many VMS tools charge a monthly subscription, per-station fees or require new cameras and DVR hardware. Shiptape costs ₹1 per recorded order from a prepaid wallet, with no setup fee, no monthly minimum and 10 free recordings when you sign up.
VMS vs CCTV: which is better for e-commerce packing proof?
CCTV records the whole room all day with no order details, so finding one parcel is slow and the clip often lacks the proof marketplaces ask for. An e-commerce VMS records one clip per order, starts and stops with barcode scans, and stamps the order ID, AWB, date and time on the video.
How does a VMS help reduce fake returns and win return claims?
When a customer claims an empty box, a wrong item or a damaged product, you share the packing video for that exact order. It shows the right product being packed and sealed, with the order ID and AWB on screen, which is the evidence marketplaces need to approve your claim.
Does Shiptape work for Amazon SAFE-T, Flipkart SPF, Myntra, Meesho and AJIO claims?
Yes. Shiptape videos can be shared as a link or downloaded as an MP4 and attached to Amazon SAFE-T, Flipkart SPF, Myntra, Meesho, AJIO and courier claims. Each marketplace sets its own claim rules, so always follow the latest requirements in your seller panel.
What hardware is required to set up a packing station?
A desktop or laptop running Google Chrome or Edge, any standard USB webcam or overhead camera above the packing table, and a USB or Bluetooth barcode scanner. There is no software to install and no DVR or NVR to buy.
How long are packing videos stored?
Videos are stored securely in the cloud for 60 days, included in the ₹1 per order cost, which covers typical marketplace claim windows. You can download any video or export an Excel list of your recordings at any time.
Can I use Shiptape across multiple packing tables and team members?
Yes. Connect as many packing stations and team members as you need under one organisation account, with admin, manager and staff roles, and no per-seat license fees.
How does a standalone VMS compare with one bundled into an OMS?
A VMS bundled into an order management system usually needs that OMS, a sales call and a longer setup. Shiptape is a standalone VMS: sign up, plug in a webcam and scanner, and start recording in minutes, whatever OMS or marketplace panel you use.
Start Protecting Outbound Orders Today
Sign up in 30 seconds. Your account comes with 10 free recordings so you can test your camera and scanner immediately.